Walk-Thru
Main Screen
Access to ComLog is via the mobile app or web portal. From here the user can view the status of the various communications channels they have enabled (email, phone calls, etc.) and the logs of all previous communications.
The user can drill down into organizations or specific people to contact them and see the history of communications with them.
Communications Channels
For each communication type you can track multiple accounts within ComLog.
Each account has its own set of access credentials, permissions and settings that you can enable or disable whenever you want.
Communications Log
All your communications history for your organisation is displayed in a single chronological view. Each communication event is listed with their key details in this list.
Here you can filter and search to narrow down your view to what you are looking for.
Log Entries
You can open up a log entry to see the details of that particular communication. Logs can also be tagged for easy grouping and searching.
Contacts
Once you have selected a customer, you are shown the logs of all communication between your company and that customer. That is, any communication from any of your staff with any of your customer’s staff, via any communication method.
You can drill down to a specific contact at your customer, and the logs will filter to only show communications with that contact. You can further refine the filter by searching for keywords.
Phone Calls
After making or receiving a call, ComLog will popup a prompt to allow the user to capture any notes. If voice recording is enabled, the log will also have the original recording and transcription (which makes the content text searchable).
ComLog in Practice
ComLog will regularly scan all folders in your email account and log all inbound and outbound emails with your predefined contacts. It adds a copy of the original email and it’s attachments into the log.
Phone Calls
An app is installed on your phone (Android or iPhone) that detects when you are phoning a predefined contact or they phone you. After the call it will prompt you to capture any notes if you want to.
You have the option of recording the call, which is automatically transcribed so that the text is searchable.
* iOS restricts certain functions for iPhone users
Internet Chat
Both voice and texts are tracked.
(WhatsApp, Messenger)
Online Meetings
ComLog integrates into popular video conferencing software (Teams, Skype, Zoom, Google Meets). It transcribes recordings and uses AI to summarise and provide meeting minutes.
It keeps copies of the video recording within ComLog that can be shared.
In-person Meetings
Users can directly enter a record into ComLog whenever they have a meeting, and add notes or attach the minutes. Additionally, using a mobile device, voice can be recorded with the same functionality as for online meetings.
Diaries
The system automatically synchronises calendar entries in your diary system, keeping logs of past meetings and showing your upcoming ones.
Manual Entry
Users have the option of manually capturing a ComLog record.
Integration
An API/SDK is provided so that ComLog can interface with external systems (such as a CRM tool).
